We're Dedicated to Our Customers 24/7
Gear Qoo10
Office: (+86)21-6061-1236
Email: gear@qoo10.com
Whats app: (+86) 134-8263-4064
Support Center: Ask a Question
Please feel free to contact us anytime, we are glad to answer all of your questions about Gear Qoo10.

About Gear Qoo10

Gear Qoo10 was built to offer the best Chinese Electronic Products to buyers all around the world. You will be able to get some amazing items such as Xiaomi, Huawei Smartphone/Tablet, Blutooth Speaker/Earphone etc. on gear.qoo10.com. You will also find some really wonderful items you have never heard.



About Giosis Qoo10

Giosis is a joint venture company formed with eBay, the world's largest online marketplace, to become Asia's leading online marketplace. Giosis provides a powerful online marketplace platform that allows its buyers enjoy highly secure and convenient shopping experience. The company currently operates 7 localized online marketplaces in 5 countries including Japan (http://www.qoo10.jp)and Singapore(http://www.qoo10.sg)and plans to expand into more Asian countries in the near future.



Vision

Our vision is to bring together diverse buyers and sellers worldwide and improve life everywhere. We will strive to provide enjoyable and great shopping experience.


Shipping

Shipping between 4~10 business days.

Gear Qoo10’s all products will delivery to every customer’s door. We provide affordable shipping rates and fast shipping with reliable logistic company (DHL, SF Express). Shipping in 4~10 Business days after dispatch.


Refund/Return

We provide quick & easy return/refund process.

We have few local warehouses in some countries, customers easy to refund and return item. After check item in local warehouse, we resend new item from China.



1. Returning the wrong product

If the item you received is completely different from the one you ordered, please contact us with photos/videos of the different product. Our team will refund in full or dispatch an alternative item (if applicable and available).



2. Returning product

You are unsatisfied with your product. If you are not happy with your product for any reason please return it within 7 days after the receipt of delivery including original packaging for exchange. You are obligated to pay shipping cost for the return and replacement product(s). Please contact us in this case.